Search results for «norms»
Recruitment Agencies from the Quality Viewpoint: Conclusion
Conclusion As a result of the performed review the following recommendations suggest themselves for the leading agencies and professional associations on development of recruiting business: 1 From the viewpoint of the service quality the satisfaction of clients is more essential than the speed of their servicing. 2 The specialized or well structured universal agencies are welcomed. 3 The external brunch standards …
The main quality inspector is an executor
Unfortunately, the references regarding connection between quality and state of internal documentation are not numerous. But it is well known that “one of the principles of successive planning is mandatory documenting of all the key information. All the computer codes, phone numbers and addresses of clients and partners, whom the employees are contacting with, shall …
Prevention of flaws instead of repairing of its consequences
The absolute majority of authors are unanimous – the service quality is inseparably linked with professionalism of the whole staff and separate consultants and managers [23, 53, 68, 74, 81, 84, 104 and 108]. Stanislaw Shekshnya adds [83]: “…it is impossible to hire the whole team in bulk. You can hire employees, but the team is being …
Possibility of Certification by the Third, Independent and Unbiased Side
For conducting external inspections some branch standards shall be available. The necessity of their establishment and development is mentioned frequently and in quantity [9, 11, 13, 15, 23, 30, 40, 47, 51, 66, 67, 77, 85, 87 and 117]. Two classes of standards may be distinguished: the standards of professional community and internal standards. At …